Customer Reviews

Before committing to an automatic cat litter box its really important to be very sure of what you are investing your money in and you want to be fairly sure that your cats will use this type of litter tray.

There are currently hundreds of automatic cat litter users around the globe and this is what some of them have to say.

The Litter Robot:

“NO REGRETS!”

To give you some specifics, we are a 5 cat (adults) household, males  & females (all neutered), ranging from 6 to 15 pounds.  They all  took to it with very little or no trouble at all.

This is a GREAT product!  It requires hardly any attention, uses  clumping type litter and can be left On or Off.  In the On setting, it  cycles approximately 7-10 minutes after the cat leaves it.  If you wish  to keep it in the Off setting, you can switch it On for immediate  cycling or “Flushing”.  The cycling noise is fairly minimal, kind of a  loud hum, but if you are a light sleeper, you can switch it off at night  and then turn it on first thing in the morning for immediate  “flushing”.

Although the manufacturer recommends using plastic wastebasket bags,  it isn’t necessary.  I use the plastic bags from the grocery store,  WalMart, etc., and just cut them a bit at the seams.

The only complaint I have about the unit is my own fault!  Since the  thing works so well and any smell is pretty much undetectable, I have,  on more than one occasion, forgotten to empty the collection drawer in a  timely manner… Yikes!

My only suggestion to improve the product would be to add another  rubber grommet to secure the bag at the front of the drawer, but even  without one, I am still ordering a second unit for the house.

Lastly, the customer service people at Litter Robot are amazing!   They immediately respond to inquiries and sincerely care about their  customers.”

===================================================================================

CatGenie

“An outstanding concept, which delivers far more than the 1st  generation August 22, 2009″

“First, I must admit I am hooked on this product, despite all of the many problems I USED to have with the 1st generation (see my 3 star review for the 1st generation, Cat Genie [60]) – try it, being forewarned that it might require a bit of effort up front, depending on your hook up connection, and the cats’ affinity for using the unit.

However – at least so far – the integrated Genie 120 has few, if any, real problems left.

It is a true, self-cleaning box, unlike every other box on the market. … for me, the ability to go on short vacations without worrying about or asking someone, to change litter, is a godsend.

They spend a lot of documentation on cat acclimation. For me, it was no problem.

One by one, they fixed some of the core problems of the older design, some I received over time on the old unit, and all (plus a few more) come on the Genie 120:

-improved Hopper (if your cat eats things like plastic, the old unit would clog: the new unit won’t)

-improved Claw (the old one had a ridiculously small pin holding the whole thing together: no surprise, under heat and water, it snaps in two after about a year_

-cartridges that might actually be environmentally friendly now (the old ones had chips, contacts… and lasted for a shorter time). The new ones are – well almost …- just a bag and shell.

-scraper to help keep bone sediment from collecting and “growing” inside the basi-allegedly, improved Genie Eyes.

-allegedly, improved litter bowl (i.e. over time, the older unit quickly lost a good “seal” between the bowl and rim, allowing tons of granules to fall into the bowl, and gum up the whole works) … the new one still pops a few through, but I think it’s much better

-allegedly, no need to “service” (i.e. nasty complete disassembly and clean of the unit) several times a year: instead, you just drop in a clean cartridge or the same from a bag several times a year.

For those super sensitive to smell, there is no way around the fact that, once in a blue moon, this design will of course miss a few remains … which means they reach the drying cycle, which generates a most unpleasant smell that most of the negative reviews on the old unit reference.

However, this is rare, esp. with the new “cat-genie in this mode, the unit will clean 10 min. after use … and more frequently, but with less detergent) … which translates into an almost always, far cleaner bowl.

Customer service is hit and miss: if you reach someone, they are usually well informed and very helpful (this comes from someone who knows the unit better than most tech. service personal at this point). Other days, it’s nothing but a black hole into the answering machine.

Still not the holy grail of litter boxes, but I am hard pressed to think of any other automatic unit that comes as close.”
=================================================================================